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(860) 266-6098

92 N Summit Street
Southington, CT 06489

©2017 BY WWW.WILCOXWELLNESS.COM. PROUDLY CREATED WITH WIX.COM

What Is Telehealth?

Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android) - it's your choice! Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There's no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.

How Do I Get Started?

Prior to your appointment, your therapist will send you an email which will connect you to our secure client portal. We use Simple Practice for our electronic health records, appointment reminders, and consents.  It is reliable, trusted, user- friendly, and HIPPA compliant system. It is important that you please complete these documents at least 24 hours prior to your first Telehealth appointment. This will confirm your appointment, which is reserved especially for you.

For telehealth appointments from your home or another private space, you will need one of the following devices:

  • Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM OR

  • Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM OR

  • Tablet device with built-in webcam and speakers, OR

  • Smartphone with at least iOS 10 or Android 7.0

We recommend that you use a pair of headphones in order to reduce the amount of discussion that could be overheard through the speakers of your device, but it is not required.

Tips for Success

  • Approximately 10 minutes before your appointment, we highly recommend that you log into your device and gain access to the link to the session that your therapist has sent you. This provides you with a buffer to address any technical issues that you may be having (such as a computer restarting or your volume not working at first).

  •  You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

  • If I have already joined the call, you will your therapist's face on the screen. If I have not, you will just see yourself.

  • If you have slow internet connection, we suggest closing all other programs/windows that are open and running.

  • If you are unable to connect, please contact your therapist as soon as possible to see if she can help you troubleshoot.

How Should I Prepare For My Telehealth Session?

  • Identify a suitable room that is quiet, private, and free of distractions. If a room such as this is not accessible, you can use your car (while not driving).

  • Use the restroom prior to your appointment to avoid interruptions. Grab your favorite tea or glass of water and get cozy in your private space.

  • To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible. Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions. 

  • Just like a face-to-face appointment, your Telehealth visit will be private and confidential. Although unlikely, please note that, on your end, there is a risk of an unauthorized person entering your space during your appointment.

What Is the Cost of Telehealth?

** COVID-19 Update** Effective 3/13/20, Video Telehealth is fully covered by Husky/Medicaid insurance. Effective 3/18/20, telephone sessions/check-ins ranging from 11-60 minutes are also fully covered by Husky/Medicaid insurance for already established clients of Wilcox Wellness**

Some of our therapists are in-network with Anthem and Husky insurance. If you have Anthem, you will need to check to see if your plan will cover Telehealth for therapy. If you are working with a therapist that is an out-of-network provider or if your Anthem plan does not include telehealth, the cost ranges from $100-$200, depending on length of appointment and which therapist you choose to work with.